Mobile Banking Best Practices

As part of our ongoing commitment to your security, we encourage all mobile banking users to regularly install the latest operating system and firmware updates on their devices. These updates often include critical security patches that help protect against emerging threats. To further safeguard your accounts, always keep your PIN confidential, avoid sharing it with others, and never store it on your device. By following these best practices, you can help ensure a safer and more secure mobile banking experience.

Keep Your Device Updated: Regularly install operating system and firmware updates to ensure the latest security patches are in place.
Use a Strong Device Passcode: Set a secure passcode, PIN, or biometric authentication (fingerprint or facial recognition) to prevent unauthorized access to your device.
Enable App Lock or Biometric Authentication: Use built-in security features to add an extra layer of protection to the mobile banking app itself.
Download Apps Only from Official Sources: Only install mobile banking apps from official app stores (e.g., Apple App Store, Google Play Store) to avoid malicious software.
Log Out After Each Session: Always log out of your mobile banking app when you’re finished, especially on shared or unsecured devices.
Be Cautious of Phishing Attempts: Do not click on suspicious links or respond to unexpected messages requesting sensitive information like your PIN, password, or account number.
Do Not Store Credentials on Your Device: Avoid saving your banking username, password, or PIN in plain text or in unprotected apps or notes.
Monitor Account Activity Regularly: Check your account statements and transaction history frequently to spot unauthorized activity early.